Billing Terms and Conditions

Accepted Payment Methods

At Eloura Lane, we currently accept PayPal as our primary method of payment. Customers may complete their transactions securely using their PayPal accounts or linked payment methods, such as debit or credit cards through the PayPal platform. We are committed to offering a seamless and trustworthy checkout experience.

Currency for Transactions

All transactions made on Eloura Lane are processed in Malaysian Ringgit (MYR). If you are using an international payment method, your financial institution may convert the charge to your local currency, which may result in additional fees or currency conversion charges. These charges are beyond our control and are determined by your bank or payment provider.

Secure Payment

We prioritize your privacy and security. All transactions on our website are processed through a secure SSL-encrypted connection to ensure that your payment information remains protected at all times. Eloura Lane does not store or retain full payment information on our servers.

Shipping Policy Overview

We are pleased to offer free shipping within Malaysia on all products. Orders placed before 17:00 (GMT+8), Monday to Friday, are processed within 1–5 business days and typically delivered in 7–9 business days. For more detailed information, please refer to our full Shipping Policy.

Return & Refund Policy Overview

We offer a 30-day return and exchange window for eligible items. Customers may initiate a return by contacting our support team. Eloura Lane will provide a return label at no cost, and refunds are processed within 10 business days. For full terms, please view our Return & Refund Policy.

Privacy Policy Overview

Your personal information is handled with the highest level of care and responsibility. We collect, use, and store your data in accordance with applicable privacy laws to fulfill orders and improve our services. Please see our complete Privacy Policy for more details on how we protect your information.

Google Merchant Center Compliance

Eloura Lane adheres to all applicable Google Merchant Center policies, including full transparency in billing, checkout processes, product information, and return conditions. We ensure that all pricing, currency, tax, and shipping details are clearly displayed and accessible at the time of purchase.

Contact Information

We’re here to make your experience smooth and hassle-free. If you have any questions or need assistance, you can reach out to our support team via email or through the contact form on our website. We aim to respond within 48 business hours.

Store Name: Eloura Lane

Email: info@elouralane.com

Address: 4, Jln Budiman 22/3, Seksyen 22, 40300 Shah Alam, Selangor, Malaysia

Operating Hours: Monday to Friday, 09:00 AM – 05:00 PM (GMT+8)